Frequently Asked Questions

  • "Do you offer online payment?" 
    - No, we do not offer online payment. However, you can go to our "Connect With Us" tab --> "Payments And Billing" and there you will find a credit card form that you can fill out, fax, email or upload into the form box to the right. We will receive the information and bill your card quarterly for you.
     

  • "Where do I fill out a cancellation form, complaint, bulk pick up request or report a missed pick up?" 
    - If you go to the "Residential" tab --> "Help" there you can fill out one of these forms.
     

  • "Why won't my form submit?" 
    - Be sure that you filled out all fields. If the field is red when you click submit, you have not filled out everything. 
     

  • "Where can I find your holiday's?" 
    - Go to the "Connect With Us" tab --> "Calendar" 
     

  • "Where do I update my information?"
    - Go to the "Residential" --> "Update Your Info" for residential services. Commercial services; "Business & Commercial" --> "Update Your Info".